Post Tagged with: "Conflict and Complaint Management Services"

How to build trust in your organization

May 12, 2020 at 10:46 am

Ken Ashdown, Conflict Management Practitioner, CCMS Esquimalt Trust is a frequent topic in the context of conflict resolution, either because a violation of trust has led to a conflict or because trust has been shaken by a conflict. This Toolbox article is aimed at helping military and civilian Defense Team members build and/or restore trust where it has been damaged. There are many variables that determine how people perceive trust in others, including individual personality,Read More

Resolving conflict remains a priority: Part 1 of 3

Resolving conflict remains a priority: Part 1 of 3

April 7, 2020 at 2:36 pm

During this period of self-isolation and social distancing in responseto the coronavirus pandemic, it’s tempting to forget about workplace conflicts and concerns: as the expression goes, “out of sight, out of mind.” But this might be the ideal time to reflect on how to approach the problem when life returns to near-normal and once again members of the Defence Team interact more regularly – or how to proactively avoid new issues, while the risk ofRead More

CCMS Cold Lake

December 11, 2018 at 10:19 am

Lise Rioux-Joudrey, Agent Supervisor, Conflict and Complaint Management Services, 4 Wing Cold Lake Conflict goes by many terms – dispute, quarrel, squabble, disagreement, misunderstandings or even difference of opinion, and is inherent in both your personal life and in the workplace. Is conflict unhealthy? Is there such thing as a healthy conflict? Well the answer is no, and yes; not all conflict is negative and unhealthy, and yes there is such thing as healthy conflict.Read More