Living in Cold Lake

The City of Cold Lake provides a range of municipal, emergency, health, transportation, and community services for residents.

 

Emergency Services

For police, fire, or ambulance emergencies, call 911.

Cold Lake is served by the Cold Lake RCMP, Cold Lake Fire-Rescue, local ambulance services, and Canadian Armed Forces Military Police.

The Military Police provide policing and security services within the Defence community and on Department of National Defence property.

CFB Cold Lake Military Police
780-840-8000 ext. 690-8180

For non-emergency matters within the civilian community, contact the Cold Lake RCMP at 780-594-3301. The RCMP detachment is located at 4710 55 Street.

For non-emergency Cold Lake Fire-Rescue inquiries, call 780-594-4494, ext. 8032.

 

Canadian Forces Housing Agency

The Canadian Forces Housing Agency (CFHA) manages the Residential Housing Units (RHUs) in Cold Lake. The local Housing Services Centre (HSC) is the first point of contact for Canadian Armed Forces (CAF) members and families for housing-related information, including housing allocations, shelter charges, occupancy questions, and maintenance.

Housing Services Centre Cold Lake
Building 719, Kingsway Road, 4 Wing Cold Lake
780-594-4325 or 780-840-8000 ext. 690-8869

The HSC is open Monday, Tuesday, Wednesday, and Friday from 8 a.m. to 3:45 p.m., and Thursday from 9 a.m. to 3:45 p.m. Phones are answered until 4 p.m. on regular business days.

For emergency maintenance issues outside regular business hours, call the CFHA Emergency After-Hours Response Service at 1-800-903-2342. This service is intended for issues affecting health and safety, or that could cause significant damage to the home.

 

Health Care

The Cold Lake Healthcare Centre provides a range of health services and has a 24-hour emergency department.

Cold Lake Healthcare Centre
314 25 Street, Cold Lake
780-639-3322

For non-emergency health advice anywhere in Alberta, Health Link is available 24 hours a day by calling 811.

Health Care at CFB Cold Lake

22 Canadian Forces Health Services Centre Cold Lake provides medical services for CAF members only.

22 Canadian Forces Health Services Centre Cold Lake
780-840-8000 ext. 690-8707

Cold Lake Primary Care Network Clinic

The Cold Lake Primary Care Network (PCN) Clinic is located on the second floor of the CANEX Mall and provides primary care for military dependants.

Cold Lake PCN Clinic
780-639-0011

 

Education and Schools

Families posted to Cold Lake have several education options, including public, Catholic, Francophone and private schools.

School Located at CFB Cold Lake

Art Smith Aviation Academy is located on 4 Wing and is part of Northern Lights Public Schools. The school offers Kindergarten to Grade 9 English programming and Kindergarten to Grade 6 French Immersion.

Art Smith Aviation Academy
780-594-1404

Northern Lights Public Schools

Northern Lights Public Schools operates the public school system serving Cold Lake and the surrounding area. Cold Lake schools include:

• Art Smith Aviation Academy: Kindergarten to Grade 9
• Cold Lake Elementary: Preschool to Grade 3
• Nelson Heights Middle School: Grades 4 to 6
• North Star Elementary: Preschool to Grade 6
• Cold Lake Junior High: Grades 7 to 9
• Cold Lake High School: Grades 10 to 12
• Cold Lake Outreach School: Grades 10 to 12

Lakeland Catholic School Division

Cold Lake also has Catholic education through Lakeland Catholic School Division:

• St. Dominic Elementary School: Kindergarten to Grade 6
• Holy Cross Elementary School: Kindergarten to Grade 6
• Assumption Junior/Senior High School: Grades 7 to 12

Francophone Education

École Voyageur provides Francophone education from Pre-Kindergarten to Grade 12 through the Conseil scolaire Centre-Est.  Cold Lake also has private education options, including Lakeland Christian Academy, which offers Kindergarten to Grade 12.

 

Utilities

The City of Cold Lake manages municipal water and wastewater services, as well as waste and recycling collection.

For questions about utility accounts, billing, or setting up an account, contact the City at 780-594-4494 or email utilities@coldlake.com.

For concerns involving water meters or municipal utility infrastructure, contact Public Works at 780-594-4496. After-hours public works emergencies can be reported at 780-207-0173.

Utility bills can be paid through online banking, in person at City Hall, by mail, through pre-authorized payments, or other payment options provided by the City. Residents can also sign up for electronic billing.

 

Garbage, Recycling and Organics

Residential waste collection in Cold Lake includes garbage, recycling, and organic waste. Collection schedules and information about what belongs in each stream are available through the City of Cold Lake.

For waste management questions, contact 780-594-4496.

The City also operates a transfer station for residents who need to dispose of materials outside of regular curbside collection.

 

Power and Natural Gas Emergencies

For an electrical power outage or other ATCO Electric emergency, call 1-800-668-5506.

If you smell natural gas or suspect a gas-line emergency, call 1-800-511-3447.

If there is an immediate threat to life or property, call 911.

 

Getting Around Cold Lake

Cold Lake Transit provides free public transportation within the community. Service connects several key areas of the city, including shopping areas, the Cold Lake Energy Centre, Kinosoo Beach, Cold Lake Marina, City Hall, and CFB Cold Lake

Transit buses are accessible, and a smartphone app provides route information and real-time bus tracking.

For residents who require specialized transportation because of mobility challenges, Cold Lake Adaptive Transit provides a shared-ride service. Contact Cold Lake and District Family and Community Support Services (FCSS)  at 780-594-4495 for information or 780-207-2568 to book a ride.

 

City Hall and Municipal Services

City of Cold Lake
5513 48 Avenue, Cold Lake
780-594-4494

City Hall is a useful starting point for questions about municipal services, utility accounts, permits, bylaws, waste collection, community programs, and other City services.

Residents can also use the City’s online reporting system to report issues such as potholes, leaking fire hydrants, damaged road signs, graffiti, and missed garbage or organics collection.